Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

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DISMAL customer service, buggy add-ons - Review by Lesley A. submitted on May 17, 2003
Customer's web site:
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of May 17, 2003): Over 3 years ago
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 2 out of 10
I loved Geocities, before it merged with Yahoo.  I can understand the free services being taken away one by one in this tough economy, but the clincher for me was when my domain name stopped working, as well as my old Geocities site name (which they promised would not be discontinued after the switch to yahoo).  Guestbook and mailing list ceased to function.  Counter stats ceased to function.  ALL queries and complaints were answered with a 'thanks for bringing this to our attention' form letter.  Replies to clarify the form letter got the SAME form letter in reply. 
At one point they changed the TOS agreement to try to grab rights to web content, and refused to let you log into your account, even to cancel and erase everything, without agreeing to the new TOS.  THAT was stopped by massive protest.  Had I not already left, the final straw was when they discontinued FTP access and email forwarding to anyone but paying customers.  By that point I wasn't about to pay them a cent.  I switched to Earthlink and never looked back.  My old files are still just sitting there collecting just kills me that they took a wonderful, friendly community like Geocities and just smashed it to bits.  Yahoo, you STINK!



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