Yahoo! GeoCities - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Problems with Geocities - Review by submitted on March 15, 2002
Customer's web site: www.geocities.com/tonypresley1
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of March 15, 2002): Current customer
Plan used: Geocites Plus ($4.95 per month)
Customer service rating: 1 out of 10
Technical quality rating: 9 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
A long-time user of Geocities, I have always been pleased with their service and would have rated them 8-10.  Then my site disappeared from Geocities without notice.  After more than 5 days I have not been able to receive any response from them after numerous attempts! My site includes a cancer help page which is very popular with cancer patients and I have received many e-mails asking what happened to my page?! To me, this is an emergency but to them (Geocities), it is evidently no big deal! They really seem to have no customer service and it looks like I am going to have to find another host. 

 

 

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