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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay Away - Review by
Terry Korensek submitted on March 28, 2002 |
| Customer's web site: www.lightscapephotography.net |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of March 28, 2002): Current customer |
| Plan used: GeoCities Advantage |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Nothing but problems right out of the gate. I have spent the last 2 days trying to setup some basic layouts of my new site & uploading files and am not happy so far.
My first problem was that my FTP wasn't uploading my 1500 gif files even though they're the same files I've used on a previous Yahoo site(not GeoCities). After spending a day digging through help files, I find out that my gif's naming system wasn't appropriate since they have spaces & parenthesis in them (even though these names worked fine on my previous Yahoo site). Granted, I can use 1-2 renaming utilities to rename the 1500 files, but it's still tedious & time consuming. But at least it's do-able if I spend a couple hours renaming.
So, after sorting out this headache, I go to my next step & am just dumbfounded at what I find out. I now try to upload a few screen savers which are .exe files, and once again, FTP won't upload. More reading tells me that .exe files are not allowed!!!??? HUH???? Unless I'm missing something very basic here, how can their advertised high-end business site be forbidden to have .EXE files??? If their policy is to forbid them, the least I could expect is to find a notice to this effect somewhere in their sales pitch. I did a fair amount of reading before applying for my domain & did't find a hint of this policy anywhere.
Don't bother trying to find a support phone number, it doesn't exist, or, if it does, they've done a damn good job of hiding it. My only recourse was to e-mail them with my concerns. Their e-mail reply was a form letter with 2 links to follow. The first link was to a page listing which files their hosting doesn't accept (exe & script). DUHH!! I already know that- that was the point of my email (did they read it?). The second link was to their "Disconnect Service" page. How's that for a response to my concerns??!! No explanation or apology for not disclosing their policy (before registration) of forbiding exe & script files. Mind you, this plan is the one they hawk as being THE choice for a high-end, professional site.
Oh, here's another good one. For 3 days I've tried to access their billing option page to add an option to my account. And every time I've tried for 3 days, I get an error message stating the system is "busy" & to try again in a few minutes. Of course, it's been "busy" for 3 days now. Apparently there's no way of changing my billing options, since they don't have a phone line either. Wait, it gets better. They have another link on their non-working billing options page which states: YOUR FEEDBACK HELPS US IMPROVE THE SERVICE FOR YOU AND OTHERS. TELL US WHAT YOU THINK. In case you can't guess what awaits when you click that link, it takes you to another page which says PAGE CAN NOT BE DISPLAYED.
Since Yahoo migrated to GeoCities, their hosting prices have increased, their service & support seem non-existant & they seem to have a scr*w you attitude. I'm out of here.
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