Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Very Disappointed - Review by submitted on April 11, 2002
Customer's web site:
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of April 11, 2002): Current customer
Plan used: Geocities Pro
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Had a free home page with Geocities for some time and recently switched to a Geocities Pro account. Liked the pricing and the offer.  Had some minor headaches initially but worked through them. Then I received an error message while editing/saving a page. Ultimately, the viewable page is my edited version but the saved page is the unedited version. Zero customer support to resolve this issue despite numerous emails -- only received auto-response.

Mysteriously dropped all of my links. Just like that. One day they worked, then, nothing. Had to manually redo all links.

Then bought MS FrontPage 2002 after ensuring that it was compatible with their system. Nothing but grief when trying to upload pages. Two weeks and still unable to make progress. Can't speak to a real person in customer support.

If it's a free service, fine, auto-respond all day, but when I'm paying for a service I expect a real person's response.

That's why I'm here today...looking for new host.



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