Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Untitled - Review by submitted on April 27, 2002
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 27, 2002): Current customer
Plan used: Advantage
Customer service rating: N/A
Technical quality rating: 3 out of 10
Cost rating: 8 out of 10
Overall rating: 5 out of 10
First of all the support is N/A, theres not any. In their file manager they have add ins like "stock quotes", go to my site and look on the bottom and you'll see some stock quotes, oh, but these are the ones that I wrote, the ones on "their" program didn't (and still don't) work. They thanked me for bringing this to their attention, thats been 6 mo's (and several emails) ago.
Gets better.
I really like the ease of which you can ie... organize, create, edit, etc.. your site. Which leads to the discomfort of searching for another host because of this last problem. As of Apr 24th "Yahoo" (the real geocities in case you didn't know) changed their policy on "free" access and fowarding of email. Well, except for those customers (not unlike myself) who allready had a premium service and would not need to "subscribe" to the pay for service. Since we were allready paying for our 10 or so pop email accounts. Oh did I say email accounts? They're gone! I have been continusally emailing them since their service changed to have the problem looked into and the only (3) reponces I've recieved have been to tell me I MUST MAKE SURE MY CAPS LOCK KEY ISN"T ON or if I forgot my password they'll email me another etc....! GO FIGURE! I knew my typing was bad but JEEZE, it don't take a blonde secretary to figure out it's on their end. So if they don't correct the problem before I find another host, I'm outa here. Maybe even if they do get it fixed if I can find a host with the good features they offer. And there are many. And not the least of which is the price. If they had at least had a support staff that made an attempt to (appear) they were trying to solve your problems, I would be a life long devoted customer.



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