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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| No support - Review by
Anonymous submitted on October 21, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of October 21, 2002): Current customer |
| Plan used: Business Starter |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
While it may seem a safe bet to trust your hosting to Yahoo!, I found it impossible to publish a FrontPage web to my site. Worse, I was unable to get any help - none - using the service. After two requests using their customer support page and an email to the support address, I received only one email containing a FAQ which simply reiterated information available on the help section at their hosting site.
This total lack of support is surprising from Yahoo!, but I intend to contact my credit card company and contest the charge. I'm in the market for a new hosting service...
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