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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Absolutely terrible! - Review by
Donna submitted on November 4, 2002 |
| Customer's web site: donnakat.net |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of November 4, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I have the Business Starter $11.95/mo package, and have been able to actually access the FTP server for about 10 minutes in the past month! I've sent several inquiries via e:mail (which is like pulling teeth to actually find out how to contact these people) and each time it takes them several weeks to even respond. The last e:mail requested more information. I suppose I'll have to wait another month to find out what to do...in the meantime, I'm still being billed for the service even though I cannot use it. I would have done just as well with one of those "free" accounts. I have internet service through them as well, so I called only to find out they didn't handle the webhosting portion of it. The lady was nice enough, but she gave me a long distance number to call (like I really want to be put on hold for long periods of time on a long distance call). She then said I could e:mail them, but I told her that I've done that and it takes them several weeks to get back with you. Been there, done that...and it didn't work. Even their automated password change didn't recognize my phone number. I can't believe I'm wasting my money on this horrible company!!
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