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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Good speeds, No support! - Review by
submitted on January 2, 2003 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of January 2, 2003): Current customer |
Plan used: Geocities Plus |
Customer service rating: 1 out of 10 |
Technical quality rating: 9 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 2 out of 10 |
I was using a free Geocities site but once I started maxing out the bandwidth, I decided to go with one of their plans for $8.95. The service was great speed-wise and everything was easy to manage. The webstats never worked but I was using sitemeter.com, which I like.
I've had the Yahoo/Geocities service for one year and one month and only a few days ago have I had a problem with them. I changed my password and had to wait 24 hours to log back in. The next day, I still could not log in.
When I tried to get my password, they kept saying my zip code and country are not correct. I told them that I do live in the US and my zip code is correct. They said they will not help me until I get this info correct.
I politely asked them to verify my billing info and give me my password or my old password. They refused to do so. I told them I really don't want to cancel the service and lose my website, and to please give me a number to call to verify the billing info to get my password.
They continued to give me the whole speech about protecting the customers. I thought, ummm I AM a customer. Because of this, I've already signed up for a new domain, which I will never lose, and webhosting that is 2-3 times better for half the price.
Now I just need to find a way to cancel my Yahoo/Geocities account and according to their website, to do this, you have to be signed in. There is no support, email, forum, or phone number.
How is that that a company that's going to charge me for $8.95 a month for over a year not bother with me and verify my info? The company is run by a bunch of bi-polar crackheads who don't care about their customers and only want money.
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