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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Kevin Coyle submitted on January 15, 2003 |
| Customer's web site: www.copperfryingpan.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of January 15, 2003): Current customer |
| Plan used: Business Plan |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
I've given Yahoo! web hosting a poor rating, basically because of the inflexability, and a "gotcha" I ran into after registration.
Basically, I registered through Yahoo!, copperfryingpan.com with the expectation that I could replace the domain name that is hosted at a later date. Namely, I could have my previous site, hosted by freeservers.com be hosted by Yahoo!, then have copperfryingpan point off to nowhere. However, Yahoo! ties your user ID with the account FOREVER. That means I would need to first cancel, then get hit up with another startup fee (I've only had the site for a 3 days) if I want plasticfork.com to "work" with Yahoo!. This really sucks since it it pretty much just changing one or tow lines in a table.
I talked to two tech support individuals, one concerning POP email and the DNS issue I raised above.
The first tech support person didn't sound that good, but me managed to solve the POP issue. (Online documentation is REALLY BAD).
The second tech support person was VERY friendly and very helpful. Unfortunately he had no power to help out on the DNS fiasco.
I called Yahoo! billing to see if they could waive the startup fee, since I had just recently registered (3 days!) and this time they don't register.com to register.
Anyway, I don't blame billing or tech as they are just doing thier job and are really just peons in the whole scheme of things. However, I do blame the people writing the subscription descriptions and the online help, since they "omit" important things like this which end up costing more money in the end.
Admittedly, $25 is not a lot of money, but one would think that you're signing on for hosting for one domain and you get choose at anytime what that domain is. Hell, even freeservers.com lets you do that.
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