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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Good reliability, marginal (at best) customer service - Review by
Anonymous submitted on April 16, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 16, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 4 out of 10 |
Technically, the service is nearly flawless. I’ve only had one problem in 2+ years I’ve been with them. Technical support, although available, can be very picky. Do yourself a favor and remember *each and every* field you enter in your application for services. Write them down. Save them. Keep them in at least two locations with at least two different people. *Every* last silly field. Get just one of them wrong when they ask you and kiss your account goodbye.
I don’t like giving out personal information to just anyone. Needless to say, I made some stuff up. “As long as they get paid,” I figured.
Because I couldn’t answer the questions I filled out on my application, tech support refused to deal with me. Refused. Literally. As a previous reviewer pointed out: refused.
My email accounts were inaccessible. I couldn’t remember *one* of the questions. The best they would do was “close the account and reopen it.” A.K.A.: kiss all your saved emails and web files goodbye. Poof. Gone.
I went through five tech support people pointing out how silly their I.D.-ing policy was. In there attempt to “protect” their customers, they were screwing them.
The email problem I had was their problem. All they needed to do was clear it but they “couldn’t” until they got a request from the account holder. That was me. But they wouldn’t take my word for it. Regardless of how much payment information I had, etc.
One person, one, uno, took mercy on me. Although s/he didn’t say it, I could hear the mercy in the voice. S/he told me s/he couldn’t help without the identity information. Two hours later, my email account came back on-line. I will never dime that person out. Ever. Total downtime: one week. I have subsequently reverse engineered the information they have and can re-access my account.
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