|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Decent, but feature poor - Review by
submitted on May 23, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 23, 2003): Current customer |
| Plan used: $15 hosting plan (can't remember the name) |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 6 out of 10 |
I went with Yahoo because basically they couldn't stuff me around, y'know, steal money from my accounts, etc, because they were big and reputable. On that score, they've been good, but then I haven't pressed the boundaries much yet.
I haven't really had too many technical problems with them, my email program sometimes can't log on -- they're having problems they keep telling me -- but other than that pretty good. I rarely (once a month) FTP, but never been bounced. I don't get email bounce often, either.
However, the times I HAVE had to deal with customer service have been a little frightening. The people do their best, it seems, but... put it this way, I am just glad I have two email accounts! Email is about the only help resource (their help web sheets are useless unless you're a beginner). Their response seems to be too by the book. I had intermittant but repeat email connection woes, they requested my account details to connect and say "oh, it works now", which solves nothing. But then they're not interested in solving, it seems.
However, ultimately, why I will leave them will be because of their lack of features and their extortionate prices. No PHP, no MySQL, no subdomains, and seemingly no option to get any unless I sign up for a business account. And while $15/mth aint tooooo bad, I expect a lot from my hosts.
So, overall, decent reliability, poor support, high cost, poor features. I would recommend them only if you're new to the world of hosting.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|