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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| email problems... - Review by
Anonymous submitted on December 13, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of December 13, 2002): N/A |
| Plan used: the plan I used was $5.95 |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
I had a site with your-site.com for about a year and a half. Two major problems.
1 - The email would often go down. Sometimes this would be announced before hand and sometimes it wouldnt. Sometimes they would say the system is going down due to upgrades, but the customers never benefitted from these upgrades, nor did their price go down or were the costumers compensated in any other way for the system outtages.
2 - the Second major problem I had with them was they did not/would not inform me via email about my website account. I wanted the bill sent to my webmaster email account and they wouldnt do it.
The result of this was my site went down for a few days because I didnt know the payment was due. I ended up losing about $2400 in business generated from my site. In the end I dropped them and went with a more reliable company.
Customer service was poor and difficult to reach.
The company I went with was the over priced hostway.com.
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