|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Worst admins ever - Review by
submitted on February 9, 2003 |
| Customer's web site: jdoe.net |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 9, 2003): Less than 3 months ago |
| Plan used: basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 4 out of 10 |
I have seen these admins make the most brain-dead decisions. For example, in Jan 03 they decided to turn off catch-all email aliases. Not _disable_ catch-all, the feature is still available, but go through all the existing accounts and TURN CATCH-ALL OFF! One, this forced me to go in and manually turn catch-all back on, despite the fact that I'd been using it for 6 months. Secondly, I lost five days of email because your-site DIDN'T TELL ANYONE THEY WERE MAKING THIS CHANGE! They claim to have sent emails about the change, but I never got one.
This type of idiotic move is indicative of a complete lack of respect for customers. There's absolutely NO GOOD REASON to mess with your existing customer's settings, especially when it will cause them to LOSE MAIL. I can't believe how incompetent the staff has become. BTW, I've used a fake name/domain for fear of retribution. Rest assured I am switching hosts ASAP.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|