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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| You do get what you pay for... - Review by
Anonymous submitted on March 5, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 5, 2003): Current customer |
| Plan used: One Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 1 out of 10 |
Out of 3 hosting services I've dealt with, this one has been the worst. I had problems from the very beginning with them. I signed up with them in May of 2002, and am now trying to end my account with them.
First was that it took about a week longer than they said it would to set up my account. Then I realized that their customer service pretty much was completely automated. I think I got one email back from an actual human, out of the many I sent them. Then my email with them almost never worked, and I gave up on that "feature" pretty quickly, because I was mainly concerned with my site.
After a few months, FTP stopped working well. It would log me in, but not list my files. It would also just kick me off in the middle of uploading. I know this wasn't a problem on my end, since I used FTP with a different site that wasn't hosted by them, and it worked perfectly. Since about a month or so ago, FTP stopped working completely. It just logs me in, and never lists the files.
Another thing that bothered me is that there was no control pannel what-so-ever. I went to their forum and asked once if there was one anywhere, and they pretty much thought I was silly for asking for one... very strange.
And the last annoyance from them is that they seem to have recently disabled my posting privlages to their forum. I had been able to post a few months ago, but when I tried to just today, it said I wasn't allowed to, and that the admin may have disabled that part of the site from me. I don't know an exact reason for this, except maybe that I posted on my site that I moved my site to somewhere else because I was "not happy with my current hosting service" (exact words). I didn't say anything about who they are or why I was unhappy, so there was no personal attack on them. I don't know if this was the reason for them disabling my posting, but the two events seem to have happened too close together for that to be just a coincidence. And if what I said happens to be the reason for me not being able to post to their forums, I personally feel that that's very rude of them to do. They should care about fixing problems rather than just hiding them.
Those are all of the major problems I had with them. There were also a few minor ones, but I don't think I need to go into those.
The only good thing about Your-Site was their uptime. I never noticed my actual site being down, just the FTP. I was pleased with this, but all of their problems really overshadowed this one good thing about them.
Overall, you do get what you pay for with them. I did expect them to be much more better than this, but it is cheap hosting. And while reading other reviews, I found that one of the owners of the company passed away, so it seems understandable for them to have problems. I just wish that they would either close the company or give it to someone else if they are unable to handle it.
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