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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay Away! - Review by
Ray submitted on March 15, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 15, 2003): N/A |
| Plan used: Yearly Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
This is truly the worst experience I have ever had with a web hosting company. From day one I had e-mail problems with them. It was slow getting mail, sometimes taking two minutes. When they finally announced that they were upgrading the mail server, they decided to change everyones password! They claimed that they sent out an e-mail to everyone giving them their new passwords, but I never received it. I wrote many e-mails to tech support but only received automated responses. They also took their phone off the hook. I was never able to get through. Finally Someone from the company read a post I made on their help message board and e-mail was restored. I have no Idea how many e-mails were lost during that two week period. Last Month, they upgraded the mail software and without warning, they turned off my catch-all feature. Again they claimed that they sent me an email about it. For three weeks, No one was able to send me email and I had no idea! I can't stress enough...STAY AWAY!!!! This "company" has gone from bad to worse in the year that I have spent with them. Tommorow, I am switching and can't wait. You get what you pay for. STAY AWAY
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