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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Bad Service - Review by
submitted on July 12, 2003 |
Customer's web site: edsvga.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of July 12, 2003): 3 months - 1 year ago |
Plan used: The only one they offered |
Customer service rating: 2 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
I must say I had a site with these folks for almost a year. It began well, then they changed stuff. They didn't notify you of maitenance, instead claiming the customer was responsible to check the your-site forum for outage info. They claim emailing customers to notify them of problems was too much of a hassle. I admit the price was good, but the service really sucked! When I would complain on the member's forum, I would get ridicule and condemnation not only from the other users, but from the your-site stall as well. When everything came to a head several months ago, several customers voiced their displeasure, including myself, and were banned from using the forums! Upon termination of my account, I was guaranteed I would get a pro-rated refund for my remaining time, and I have yet to get anything, and your-site ignores my emails to them about it. Their customer support sucks.. it can take days to get a simple response, and usually it isn't what you asked about in the first place. They say their up-time is at 99%, but this isn't true.. during my stint I am lucky if my site was totally available for 80%... when they had their problems, if they had simply communicated with their customers they would have gone a long way in keeping them.. but they ignore them, berate them and treat them poorly... which is why I left. I would not refer anyone to this web host! STAY AWAY.
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