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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Started well, but sliding rapidly - Review by
Greg submitted on March 17, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 17, 2002): Current customer |
| Plan used: OnePlan |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 5 out of 10 |
We've had our site hosted with these folks for nearly a year now, and for the first several months they were excellent all around.
However, earlier this year FTP access and web serving became spotty (e.g. a page will be displayed correctly on one visit, and fail to include a few graphics the next; FTP server giving 'too many users' errors at login). These were not significant until late February, and still are not terrible, but appear to be a trend.
Last month we attempted to open a second account with them; their registration CGI failed repeatedly over the course of several days. The receptionist on the phone sounded nervous and was evasive; noone was available to help us set up a new account. Days later the call was returned.
Needless to say, the new account was not placed with them and when the prepaid year is up on the existing account, it too will be off to a new host.
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