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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| In all fairness... - Review by
Anonymous submitted on May 24, 2002 |
| Customer's web site: maplewoodgardenclub.org |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 24, 2002): Current customer |
| Plan used: OnePlan |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 9 out of 10 |
One thing that should be stated here is that the founder of your-site recently died. This has left his wife with quite a lot to handle. I think this unexpected event is the reason for the spotty service that others are reporting.
I have never had any problems with this host. I hardly ever have had the need for support, but they were quite helpful when I set up the account.
I just got an e-mail from them stating that they will be switching over their mail server to a new, more powerful software called Postfix, which will supposedly resolve the e-mail problems.
My one criticism is that they charge almost $4 extra for one MySQL database, which I feel is a bit pricey these days.
-Tom
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