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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| No-Show on New Account - Review by
3arc Ltd. submitted on January 24, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 24, 2003): 3 months - 1 year ago |
| Plan used: "Basic" service-$10/month, $25 setup, 100MB disk, transfer/day |
| Customer service rating: 3 out of 10 |
| Technical quality rating: N/A |
| Cost rating: N/A |
| Overall rating: 4 out of 10 |
The service was originally recommended through a business partner, and provided to be a good deal, and had an easy setup for our small site.
I recommended Pair networks to a client (and also previous employer), after we had designed a small website for this client. I had charged the client for time spent in their office ordering a low-bandwidth service, and Pair networks never confirmed the setup of the webspace through email, although my site had taken less than 2 days for this initial transaction to take place and I was up and running.
I am still waiting for Pair to respond after 2 emails sent to 2 email addresses. Either I got the "bad luck of the draw", or else their customer service is very inconsistent, and/or they do not care about the "smaller guys" as much as they could.
Although this review might not be the MOST reliable, it is an accurate description of my relationship with them.
I now have to deal with the headache of charging the client for setup time on another server, and they must now call their creditors to resolve the issue.
I am considering switching to a new provider after my year-term is finished.
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