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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Just don't make 'em mad! - Review by
Anonymous submitted on March 19, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of March 19, 2003): Over 3 years ago |
| Plan used: Advanced |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
We'd had our site hosted by pair since 1997, we paid on time, they kept us up. We attempted to market our site via a very limited email promotion. pair got a few complaints (12 to be exact) and took down our site. After explaining we are a family business, and our website is our only "store", and pleading with them, the turned us back on after a week (we lost $2500 in orders) then pulled the plug forever a month later.
These guys host 170,000 sites (statistics available on the web). They don't give a damn about one little family business, and would rather respond to a dozen total strangers than take care of their long-time customers.
They shut our doors, we suffered unrecoverable loss, they didn't care.
RUN, DON'T WALK, AWAY FROM PAIR NETWORKS!!!!
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