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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Consider my experience before signing up - Review by Anonymous submitted on October 1, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of October 1, 2002): Current customer
Plan used: standard
Customer service rating: 2 out of 10
Technical quality rating: 7 out of 10
Cost rating: 5 out of 10
Overall rating: 2 out of 10
Before you sign up, you need to estimate what kind of support you need.  I offer my experience as one data point.  I have been unhappy with the responsiveness to my four requests for support.  I outline my experience so you can judge for yourself.

Request #1:
Aug. 27: Submit request for ssh shell access, as per hosting company's docs
Aug. 30: No response, send follow up query
Aug. 30: Request resolved.  Time from submission to resolution: 3 days

Request #2:
Sept. 10: Request possible IP addresses of my website so I can
modify my local firewall rules
Sept. 13: Request resolved.  Time from submission to resolution: 3 days.

Request #3:
Sept. 17: Request info necessary for obtaining SSL certificate.
Sept. 17: Request resolved.  Time
from submission to resolution: 1 day.

Request #4:
Sept. 19: Request that SSL certificate be installed.
Oct. 1: Request still not resolved.  Time from submission to resolution: 14 days and counting.

 

 

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