phpwebhosting.com - Review Response


Host Search

  Home
  Advanced Search
  Price Search
  Host Directory
  Plan Directories
  Add Plan
  Monitoring

 



Education

  FAQ
  Guide
  Quick Start
  Glossary
  Selecting a Host
  Gotchas
  Domain Names
  News
  Cheap Hosting
  Dedicated Server
.  Stats
  Resources

 

  

Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

DNS, Support Issues - Review by alexey submitted on November 8, 2002
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of November 8, 2002): Less than 3 months ago
Plan used: they only have 1 plan
Customer service rating: 6 out of 10
Technical quality rating: 4 out of 10
Cost rating: 8 out of 10
Overall rating: 4 out of 10
I've hosted three sites here, two of them without a hitch.

However for the third site, problems with phpwebhosting's DNS and subdomain system caused our site to be down for five days, until we moved it to a different site.

I should say that we were using external IP's for some of the subdomains, and that we were trying to alias a second domain there (essentially an alernate spelling of our primary domain) as well.

Customer service was polite and professional, but varied in quality. Sometimes it seemed they weren't really reading our questions, and they definitely didn't live up to their promise to fiv the problems.

The subdomain system is brand new to phpwebhosting, and I expect that it will work well when they work out the kinks.

I think sometimes in their rush to include new features they haven't tested the systems completely.

Often links on the control panel won't work, but the next day they will.

If you're just going to host one site at their location, and you don't want to do DNS or anything fancy, I would still recommend them -- they are an excellent value for the core package that they offer.

 

 

Your Response:
Your name: 
Your email:
(must be @YourHost, will be verified)
Your response:

(Please only answer to specific issues raised by the reviewer, advertising will be removed.)


By submitting your response, you agree to read and accept our Terms of Use.

 

 

 

This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


 2003 Advameg, Inc.  All Rights Reserved.