phpwebhosting.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Used to be good... - Review by submitted on January 30, 2003
Customer's web site: www.nowhere.nu
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of January 30, 2003): Current customer
Plan used: N/A
Customer service rating: 3 out of 10
Technical quality rating: 4 out of 10
Cost rating: 4 out of 10
Overall rating: 2 out of 10
When I started out with them they were great. I recommended them to several friends who all signed up. This week they decided to move my domain to a different server in the middle of the day. The new server rejected all email for my domain. I complained. They moved it back to the old server which now also rejected all email for my domain. For 2 days and counting I've not gotten a single email sent to my domain. They also have ignored my requests to fix this. Because of this I discovered they have no secondary MX hosts for hosted domains. If the server on which your email is hosted is down your mail is going to bounce becuase there is no back up. I'm currently looking for a new provider.

 

 

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