phpwebhosting.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

nasty turn of events - Review by Jay Brown submitted on April 16, 2003
Customer's web site: www.rdpa.bc.ca
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of April 16, 2003): Current customer
Plan used: the only one they have - 9.95
Customer service rating: 2 out of 10
Technical quality rating: 2 out of 10
Cost rating: 3 out of 10
Overall rating: 3 out of 10
It is with a heavy sigh that I see I am not the only one having trouble with these guys.

I first heard of phpwebhosting via some developer forums and they delivered spectacular results. Since Dec. 2002, things have taken a remarkable turn for the worse.

The domain I list here is for a non-profit org I'm associated with. The downtime has been unbelievably high the past couple months. Go ahead, try it... I give it a 50/50 chance you'll get the site.

What disappoints me most is the denial I get when they decide to respond to an inquiry. I sent them a msg via their front page and got a response from sales... the same person has responded to me as a support tech. They denied there was a problem and the sig suggested I use the control panel help desk link to post a ticket. Well when the server is not responding, you can't get to the control panel. They don't answer anymore anyway.

Also, I had the org prepay to get the billing off my credit card - I need to move the site and we still have 4 months paid. They won't reply to the most gently-worded request for support, I can't imagine I can get any money back.

The worst is that I have recommended them to several clients and even (foolishly) recently put up another non-profit domain.

Run. Run away. Keep looking for your ideal host and it seems to me that you do indeed get what you pay for.

Best of luck.
Jay

 

 

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