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You are responding to the following review:
|nasty turn of events - Review by
Jay Brown submitted on April 16, 2003|
|Customer's web site: www.rdpa.bc.ca|
|Length of time hosted by this company: 3 months - 1 year|
|Date when last hosted by this company (as of April 16, 2003): Current customer|
|Plan used: the only one they have - 9.95|
|Customer service rating: 2 out of 10|
|Technical quality rating: 2 out of 10|
|Cost rating: 3 out of 10|
|Overall rating: 3 out of 10|
|It is with a heavy sigh that I see I am not the only one having trouble with these guys.|
I first heard of phpwebhosting via some developer forums and they delivered spectacular results. Since Dec. 2002, things have taken a remarkable turn for the worse.
The domain I list here is for a non-profit org I'm associated with. The downtime has been unbelievably high the past couple months. Go ahead, try it... I give it a 50/50 chance you'll get the site.
What disappoints me most is the denial I get when they decide to respond to an inquiry. I sent them a msg via their front page and got a response from sales... the same person has responded to me as a support tech. They denied there was a problem and the sig suggested I use the control panel help desk link to post a ticket. Well when the server is not responding, you can't get to the control panel. They don't answer anymore anyway.
Also, I had the org prepay to get the billing off my credit card - I need to move the site and we still have 4 months paid. They won't reply to the most gently-worded request for support, I can't imagine I can get any money back.
The worst is that I have recommended them to several clients and even (foolishly) recently put up another non-profit domain.
Run. Run away. Keep looking for your ideal host and it seems to me that you do indeed get what you pay for.
Best of luck.
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