phpwebhosting.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

They need to listen to customers - Review by submitted on July 2, 2003
Customer's web site: www.bodyhealthcenter.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 2, 2003): Current customer
Plan used: General
Customer service rating: 3 out of 10
Technical quality rating: 3 out of 10
Cost rating: 8 out of 10
Overall rating: 5 out of 10
I've been very pleased with PHPWebhosting for over a year now, but lately things are going severely downhill with their uptimes, revealing more underlying problems in the process.  As others have mentioned, they do not offer a phone number for support -- just a web page.  But if your site is down, so is the support webpage! E-mailing support just instructs you to use the support page, which is NOT the same page as www.phpwebhosting.com (which is up all the time for some reason and is not a good indicator of uptime for the provider in general!).  They do offer quite a lot of services for the price, such as SSH access, PHP, MySQL databases, email, etc., but as far as I can tell, all of these services are run on ONE system, which means when it is down, so is your email.  Via the support page, I've told them numerous times to get their support server off the customer server so we can log problem tickets, but they never listen.  If you know of a hosting provider that offers the same services they do and at the same price (but better uptime), email me.  PHPWebhosting is at least miles better than addr.com, I must say.

 

 

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