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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Too Much Downtime - Review by
Andrew submitted on March 21, 2003 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of March 21, 2003): 1 year - 3 years ago |
Plan used: Super Webmaster |
Customer service rating: 3 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 5 out of 10 |
Overall rating: 3 out of 10 |
There have been many instances in which our customers have needed to download files from our web page and the page simply hasn't been there. I often have to wait one to two days to update our webpage because the server is down. When the server goes down (and this happens quite frequently), Acehost's control panel claims everything is fine. When I contacted customer support about the downtime, the only solution they offered was to upgrade our exsiting plan to a much more expensive one. We are currently looking for a new host.
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