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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Simply downhill - Review by
submitted on July 11, 2002 |
| Customer's web site: www.webdog.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of July 11, 2002): Current customer |
| Plan used: Server II+ |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
Lots of promises, poor delivery. I agree with other posters, that tech support is simply inadequate to deal with half of the problems I encounter, and it's nearly impossible to get tickets escalated. Also, outages come with no warning, and even getting AIT to acknowledge them is a problem. Access has seemed very slow the last 6 months... seems they have oversold. Billing is a nightmare... they make mistakes. No email basics like virus scan or web email. Very poor technical documentation on their website. Stingy disk space allocation. I could not recommend AIT. They get a "3", because I've experienced worse.
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