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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Run...don't walk...run from this company - Review by
Phill submitted on May 4, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 4, 2002): 3 months - 1 year ago |
| Plan used: Windows 2000 Power Site |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I am only speaking from the experiences I have had dealing with AITCOM.
This is one of the most unprofessional companies I have ever dealt with. During the short tenure my company had with them I have submitted over 15 trouble tickets, mostly dealing with email outage. Their tech support is just flat out horrendous. All you get from them is a statement saying that this problem has been passed on to the next support level. I had one trouble ticket that was passed on to the “next” level of support six times, how many levels of support do they need?
They will not let you speak to management; you actually have to request a manager to contact you. Oh by the way, they have yet to return any of my calls.
AITCOM failed to meet their 99% up time guarantee, wasn’t even close. AIT will still expect you to pay for services not rendered, or should I say in this cast, half rendered.
I fail to see how this company remains in business, in my opinion your money is better spent else where.
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