|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Anonymous submitted on June 25, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 25, 2002): 3 months - 1 year ago |
| Plan used: Small Business Hosting, Level 3 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
The worst service possible. Highly underqualified individuals. Complete ineptitude in every possible way. Despite a good price for hosting, our very large and very high profile web site didn't last 4 months with AT&T. In fact, we are STILL betting billed for services despite moving the site to a different company 6 months ago. Our site was irresponsibly taken offline for three days despite our warning AT&T several times before it happened. Once it did happen, no one was available on the weekend -- our busiest time of the week -- to restore the site online. Only one of many horror stories. My guess is that they tried to run a low-budge operation by paying low wages (based on the clueless tech support personnel) and having low-quality facilities. SOP for a big telecom these days, of course. "You pay peanuts, you get monkeys." Well, it cost them this customer. Never again, not even for free.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|