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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Words cannot begin to describe this experience... - Review by
Jason Badger submitted on June 13, 2002 |
| Customer's web site: www.desertdream.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 13, 2002): Current customer |
| Plan used: gold |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I recently discovered that there is no longer any way to contact a live person at ADDR via phone. Their phone menu directs you to email your inquiries to them. This alone is exasperating beyond belief. I mean, they have my money, and now I can't contact them to cancel, let alone get support.
There's no way I would ever do business with a company that I can't contact in person, so I initiated the process of closing my accounts. That's when I learned that they also don't respond to our emails.
I thought I had a minor victory when I threatened legal action and they directed me to a "close account" url, but they still have not contacted me in response to my submission. So now I'm still trying to actually get my unused balance refunded to my credit card.
If anybody wants the url it's:
http://www.addr.com/close_account.htm
If anyone has any advice or suggestions or has successfully gotten through to cancel and can share your strategy, please contact me at jbadgers@yahoo.com.
Final words: Whatever you do, do not give this company any money.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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