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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Why isn't there a Zero Rating? - Review by
Art Leerskov submitted on June 28, 2002 |
| Customer's web site: www.leerskov.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 28, 2002): 1 year - 3 years ago |
| Plan used: Gold and Silver |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I have had two low-use sites on addr.com for the last couple of years.
Even with my minimal needs, their servers go down WAY too often and during the last year you can forget any sort of human contact -- even in billing and sales.
I have called and called and called. You get busy signals, you get dead air and you get automatically and unceremoniously disconnect you but you don't get customer service.
I have been trying to make a small change in the service and pay for the account since late 2001. Emails don't work either. One sent on June 7 was just answered today (June 28, 2002) as they blocked the site. Numerous emails since June 7 have not been answered at all.
Today I called in on two lines waiting some 40 minutes on hold before I got a person.
I have had it with these guys. Must I say, I'm moving my sites elsewhere ASAP.
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