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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| No tech problems, but no customer service either - Review by
submitted on July 3, 2002 |
| Customer's web site: scramcat.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 3, 2002): 1 year - 3 years ago |
| Plan used: Silver |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 6 out of 10 |
Based on other review sites, my experiences with ADDR.com are typical: They were great 2 years ago but since relocating their business offices to Colorado, they have virtually no customer service. Fortunately I have never had any technical problems at all. But these days customer service simply doesn't exist. Their phone system is always "experiencing unusually high call volume" and will either hang up, or forward to a full voicemail box that won't record a message. Emails to Tech Support or Billing take 2 to 3 weeks for a reply, even to simple questions like "what is my annual biling date?" I cancelled a couple of smaller sites I had them host because companies won't change until they feel it in the bank account. But ADDR still hosts two sites for me, and I'd like to find a more responsive inexpenive host, but judging from the reviews pretty much every discount host stinks these days.
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