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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Customer Support is does not exhist - Review by
Anonymous submitted on August 20, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 20, 2002): N/A |
| Plan used: Silver |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 3 out of 10 |
Once you are set-up they don't have a problem ( except for their billing which happens whenever they feel like sometimes twice a month, sometimes not...very inconsistent)
Don't use this service if you are looking for timely customer support...takes forever if at all! I sat on the phone for 20 minutes ( not a toll free number )waiting to ask them about my billing issue - 3 charges in one month and they said I still owed ??? I didn't receive a response after 3 emails and 3 weeks later without an answer. They never answered the phone!
The site runs well, but I need to know I can contact a company where there are people.
(Maybe they will contact me now with this "RAVE" review) ;)
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