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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Untitled - Review by
submitted on September 4, 2002 |
Customer's web site: N/A |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of September 4, 2002): Less than 3 months ago |
Plan used: Basic, then Gold |
Customer service rating: 3 out of 10 |
Technical quality rating: 3 out of 10 |
Cost rating: 6 out of 10 |
Overall rating: 2 out of 10 |
I have used both the Basic and Gold hosting plan with this company over a period of 7 months. They are unable to keep the multi-domain functionality of their servers working properly. My site is routinely unavailable and the support team that is definitely not 24/7 (more 5/5) does not answer phone calls. Email support requires a day to get a response and usually the first response has nothing to do with my problem.
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