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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
AWFUL BILLING "SUPPORT" - Review by
Dean M submitted on September 9, 2002 |
Customer's web site: www.izimbra.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of September 9, 2002): Private |
Plan used: Private |
Customer service rating: 1 out of 10 |
Technical quality rating: 7 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 1 out of 10 |
The site itself stays up almost 100% of the time, though I do have occasional e-mail problems. But I was double-billed at the end of June, and OH BOY! On hold for hours, then told "voice mailbox is full," hung up on me. On hold for hours, finally got through, told refund will be sent in two to three weeks. Nope! On hold for hours, "voice mailbox is full," hung up on me. On hold for hours, told "Oops! We'll send a refund today!" Still haven't seen it! Called BBB, two weeks later, they tell me ADDR.COM is unresponsive to them as well.
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