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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Nightmare on Web Street - Review by
submitted on January 22, 2003 |
Customer's web site: www.milestones.ws |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of January 22, 2003): 3 months - 1 year ago |
Plan used: 9.95 per month |
Customer service rating: 1 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
The only way I can describe my experience with this company is that it has been a nightmare. Everything was going fine until I decided to cancel because of URL forwarding problems. Cancelling proved incredibly difficult. I called many times, couldn't get anyone. I emailed a cancellation notice, no response. Finally, about a month later, I got an email acknowledging my cancellation. But, they continued to bill my credit card! I couldn't get ahold of them to set them straight so I went to my credit card company which credited the monthly charges back to my account and sent a notice to addr.com. They continued billing me!!! Finally I notified the credit card company again which is now issuing me a new credit card to cut off addr, and they are proceeding with a fraud investigation against addr. Hope they get nailed.
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