|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor Customer Service - Review by
Anonymous submitted on March 2, 2002 |
| Customer's web site: www.lodgelane.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 2, 2002): 3 months - 1 year ago |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
I have been with Addr.com for almost a year. While their service is fine when it works (which is most of the time), when it doesn't work, getting support is a nightmare. When I called their support phone, I was placed into their phone system, then hung up on after waiting ten minutes! As for their email support, it took at least five days each of the four times I had a problem for them to get back to me. Once they did get back to me, they always fixed the problem. Of course, I only paid $8.95/month. As always, you get what you pay for. I will be moving on at the end of my year, in April, because I hope someday I won't be able to afford for my site to go down for an entire week!
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|