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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Terrible support. Don't use these guys - Review by
Anonymous submitted on July 5, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 5, 2003): Less than 3 months ago |
| Plan used: GOLD |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
ADDR is terrible. They don't have any tech support. They are slow to respond emails. They don't list their tech support number on their site, and they have recently taken out the Close Account page (thankfully I had it bookmarked so I was able to get to it and use it).
The management tool on their site is a joke. The interface is bad, the features don't work and nothing is ever clear whether you have exectued something or not.
If you ever have an issue regarding billing, good luck because you can't get in touch with them. They will just keep charging you until, by some miracle, you get someone to respond to you. I've switched to another service. AVOID ADDR AT ALL COST!
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