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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Horrendous, incompetent STAY AWAY!! - Review by
Anonymous submitted on August 12, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 12, 2003): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I Signed up and paid in full for one year--the support was horrible--my email was always down and the phone support was non-existent. Finally I changed hosts and asked for a refund -- I was told they would send a refund right away-- then their accounting department started notifying me that my account was past due--I told them that they cashed my check back in November, gave them check # and everything--they started sending me weekly emails threatening to pull my account for non payment, they don't respond to emails, when you call them they refuse to let you speak to a manager--I was told the manager's name was Jeff and he was not around--and she didn't know when he would be around.They are totally incompetent and I agree with another reviewer who said they border on Slimy. DO NOT USE THIS COMPANY--THEY ARE THE WORST.
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