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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Worst service known. - Review by
PC submitted on March 25, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 25, 2002): Current customer |
| Plan used: silver and also gold |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I have 4 sites there now and would love to move them ASAP. Humans never answer the phones. The phone system hangs up on customers after saying "Sorry you are having trouble. Goodbye." Sometimes they respond to email requesting support and sometimes they never do. Lots of problems with the billing department, too. The MIVA shopping cart they offer has never worked and they do not offer any support for it. Their server constantly times out before you can possibly upload or update your database and they cannot fix it.
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