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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Decent Service - Abysmal Support - Review by
submitted on May 22, 2002 |
Customer's web site: www.criterionbooks.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of May 22, 2002): Current customer |
Plan used: silver |
Customer service rating: 1 out of 10 |
Technical quality rating: 7 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 3 out of 10 |
I was very satisfied with addr - low cost hosting with servlet/jsp support and mysql db. Then I recommended them to a client. We needed an answer to a simple question and COULD NOT get a response. I called them probably 10 times waiting up to an hour (not toll-free). We both tried emailing, I faxed - NOTHING!! After several weeks I got a response to an email. So if you need ANY support at all I would go somewhere else.
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