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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| DO NOT USE ADDR (PASS IT ON) - Review by
soule submitted on May 23, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 23, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: N/A |
| Overall rating: 1 out of 10 |
My site has been down for 11 days and I have no idea why. My current bank statement shows they have been paid for this month.
I write an email each day to their support staff and have not received a single response. Phone calls (long distance) are ineffective. I wait about a half hour in their "support queue" each day to no avail. I have even written them by letter.
My only guess is that they were hacked again (They were hacked in April and didn’t tell their customers.) and are trying to deal with it. Even so, this is no excuse for the lack of response. I have filed a complaint with the Better Business Bureau [http://www.bbb.org] and urge others who are experiencing trouble with Addr.com to do the same. This kind of bad business should not be tolerated!
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