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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Downhill slide - Review by abzu submitted on April 6, 2003
Customer's web site: www.burningwheel.org
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 6, 2003): Current customer
Plan used: Basic
Customer service rating: 4 out of 10
Technical quality rating: 5 out of 10
Cost rating: 6 out of 10
Overall rating: 4 out of 10
Started off great with good, friendly tech support.
It's now terrible. My site went down twice in two months. Tech support is terrible. The first time the site went down TS was doing an "upgrade" and my site ceased functioning. When I asked them about it they said, "I don't know why your site worked in the first place---good lucking fixing it."
Not really the right answer when it was their fault my site stopped working in the first place.
Second time my site went down it was due to a hacker attack on their server. In all fairness, that is bad news and nobody's fault. The server was "destroyed" in the attack and affordable, apparently, doesn't understand the word "backup." Rather negligent in my opinion.
Their tech support engine, "The Help Desk" is terrible as well. It's obscure, convoluted and flakey.

 

 

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