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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| A+ Billing - Review by
submitted on December 27, 2002 |
| Customer's web site: www.SpaldingNe.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of December 27, 2002): 1 year - 3 years ago |
| Plan used: Solo |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
The APlus accounting system is simply out of control. I have been arguing with them for more than 18 months about my account status and they refuse to acknowledge they have a problem until I fax them copies of my emails that they cannot find in their system. Phone calls to the billing department go unanswered, emails to the billing department go unanswered, calls to "Adam" were successful at first but now he does not return calls, emails to the Aplus "escalations" cell (if you are not happy with the way a problem as has been resolved) do not get delivered as the email addy is filtered by Aplus.
On a technical basis, I have had no issues with Aplus. However, based on the performance of the Aplus billing department over the past 2 years, I have reservations about the financial viability of this company.
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