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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| NEVER - Aplus.net and Names4ever.com - Review by
James submitted on February 5, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of February 5, 2003): Less than 3 months ago |
| Plan used: names4ever.com |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
names4ever.com and aplus.net are from the same company. I don't have experience with aplus.net but I have very bad experience with names4ever.
More than a week ago, I register a domain name with names4ever. At first I have problem setting up my DNS servers. Their control panel are just too lousy and they didn't update or upgrade their script for a long time. The control panel just won't allow me to add my nameservers claiming that the name can't be resolve. I do a ping to my DNS servers and it do resolve correctly to an IP. So it is for sure it is their problem.
I have emailed them a lot of times until 1 week later they help me to set up the name servers. I though all have ended, but what they have do is added my DNS domain name, they didn't add the IP for the DNS servers. Or should I say, their script can't even resolve the name!
So mail them back and never get a reply from them.
And because I am having problems with my DNS servers, I never notice that there are a larger problem! They didn't even register my domain name actually. After more than a week, my domain is still showing as available in all other domain registrars.
This make me very frustrated. I emailed them and they never reply. They just ignore my email. When I try to use the online chat. They say the chat is for sales and for support I need to email support. Damn it, I have email support so many times. I also call their support line for a few times and no one ever care to pick up the phone.
It is a nightmare. Although it look like posting problem on names4ever is not related with aplus.net, it actually are related. They are from the same company. They have the same support line, so it is for sure they have the same support staff. And when you call the support line (which is same for both), you heard the recorded operator mentioned about aplus.net instead of names4ever.com
And for the chat support located at aplus.net. Forget about it. It is always 'offline' -> leave a message and when it should be online(office hour) the logo is gone!!!!!!!! And you find no entrace to enter their live chat.
Overall, their rating should be 0 or -10. They should exist for the very first time!
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