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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The worst hosting company you will find - Review by
submitted on March 14, 2003 |
| Customer's web site: huntmall.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of March 14, 2003): Current customer |
| Plan used: EPro |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I have sat here and read with shock and horror the trials and tribulations of other people who have hosted with APlus.net. This company cares nothing about its customers and I cannot urge anyone considering hosting with them strongly enough to go with someone else. Here is what happened in my case:
I originally signed up for the EPro hosting plan which is an ecommerce plan. I received no information on what payment gateways to use so I got set up with the Miva payment gateway. After spending $150 on the gateway setup and countless hours working on my site I tried to process some test orders and kept receiving errors. I called APlus and they told me they do not support the Miva payment gateway and that I could only use Rodopi so I was now out $150 for the Miva payment gateway. I took my lumps and switched to Rodopi and it does not work correctly. Many of my orders are never processed and sent to the bank. Tech suppost will not return emails or phone calls about this. On one occassion I had a tech support person state, "I do not like you!" This company is a joke - do not go with them!
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