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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| TERRIBLE SUPPORT - Review by
submitted on April 1, 2003 |
| Customer's web site: no way |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 1, 2003): Current customer |
| Plan used: hostmaster |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I have had a VPS with aplus.net for a year now. During this time I have been a victim of screw up after screw up on their part. Everything from them billing the wrong credit card 2 months after I switched cards to 3 SECOND delays in response time because of such HUGE load on the servers.
Most recently I discovered they're running 101 customers off one dual p2 450Mhz box. The load on this server averages 8 but spikes as high as 15. This is unacceptable so I emailed support asking them to move me to a different server.
2 weeks later I heard back from support saying 'we can't help you, you need to email this other unixadmin@ support address'.
So I have emailed the unixadmin address multiple times now.
NO RESPONSE AFTER 2 MONTHS.
I'm starting my own VPS hosting business to show people how to do it the right way. I can't wait to exit such crappy service.
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