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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Owners LIE to customers repeatedly. - Review by
submitted on April 27, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 27, 2003): Current customer |
| Plan used: Reseller Plan / Epro Hosting- MOST FANCY PLAN |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Their website makes promises, then tech support says "Sorry, we don't do that." A major email change was made with only 24 hours notice and now our company and client site have lost autoresponder and filter features with no hope of ever getting that functionality back again. Site promises 24/7 toll free support, but my records show that they only answer the phone 1 out of 4 times after midnight. The support voicemail says they'll call you back, but the "Escalation" manager- she says they do NOT even make any attempts to call back from the tech support dept. There's so many more documented things I have to say about how many promises have been broken... but that would be a few KB in length! Billing has consistently over charged for services not ordered, and now even the sales dept. can't fix the billing problems for us anymore. DO NOT BELIEVE THE WEB PAGE PROMISES! DOCUMENT EVERY SINGLE THING YOU SEE ON THEIR SITE AND DO SCREEN DUMPS TO PROVE IT LATER, not that it will help....
I'm a techie, I'm a beta-tester, I'm a good customer and I help my hosting companies fix problems. APLUS.NET DOESN'T CARE HOW MUCH I WANT TO HELP THEM MAKE THINGS WORK! I could just cry because of how my clients and I have been mislead.
You've seen ONE SINGLE 10/10 rating here by "Josh" and it must be from the one tech at the Aplus.Net/Names4Ever Registrar who actually cares. Poor guy, he's stuck in a Dilbertian company and has to do what the owners tell him to do... he knows how things *should* be run, but hasn't enough authority to make things run correctly. My hat's off to you Josh from Tech Support, you tried to save CYA for Aplus.Net with a good review here but I don't think Ivan is going to appreciate it properly.
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