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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Ivan pretends everything works fine. - Review by
submitted on April 29, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 29, 2003): Current customer |
| Plan used: Epro / Reseller |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Ivan, the owner, and other unknown management keep telling me that everything works fine. And they keep reASSuring me that nothing is wrong- is wrong- is wrong- is wrong! But the web site (and sales department) make promises about their services that the technical support department says is impossible. And really it is not the sales dept. fault, they just sell what the web site says. But somewhere between the promises which are mostly broken, and the tech supoprt which would be fine for an end user (but not experienced admins), somewhere along the line the billing department steps in and starts charging for "extra features" that were really part of the deal to begin with. The billing department admits their RODOPI sofware is at fault for making unrelated charges every month. The tech support department also admits that the voice mail is not honest when it promises you'll be called back right away. Tech support actually has a policy of NOT calling you back. And 24/7 toll free tech support is another broken promise. Fully 8 out of 10 times you call after 1 AM nobody answers, and then the voice mail promises that someone will call you back... but it will never happen because their policy is NOT to call you back for tech support issues. Emailing or talking on the phone during daylight hours gets a better response. If you get a "Trouble Ticket", be sure to ask for the number of it. Then when you get the form letter telling you "the issue has been resolved" you can call them back and ask WHAT WAS THE SOLUTION TO MY PROBLEM? Your "trouble ticket" reply email from Aplus will NEVER tell you "yes" or "no" or any other answer to your problem. Imagine going to a bank and applying for a loan, and you get a letter that says "Your application has been dealt with." But they never tell you yes or no! There are too many other problems to discuss here, my documentation is pages and pages long. The buffer on this text field is going to run out if I am not carefu
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