Apollo Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Unreliable email and NO SUPPORT - Review by Christina Chopin submitted on April 6, 2003
Customer's web site: johnandchristina.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 6, 2003): 1 year - 3 years ago
Plan used: Basic
Customer service rating: 1 out of 10
Technical quality rating: 6 out of 10
Cost rating: 3 out of 10
Overall rating: 1 out of 10
For the past 2-3 weeks I have been unable to access my email.  No one else with email on my domains has been able to either.  We have eliminated user errors such as incorrect passwords, caps locks on, etc.

I contacted support who promptly closed my ticket with a resolution something like 'we passed it on to the email team'.  I don't consider that a resolution.

I reopened the ticket only now I can't even acess the support function to check on it.  It tells me I have to have a support account and when I try to submit the info to open one it tells me I already have one and if I'm having a problem to 'click here', only the 'click here' is not linked to anything.

Today, I tried submitting a request for help through their main sales page for perspective clients.  I was told to send an email to help@apollohosting.com. Well, if I had a working email account I could do that, but then I wouldn't need to, would I?
I suppose I'll have to open a Yahoo account so I can contact Apollo. 

OR - just spend that time looking for a new hosting provider - which is what I recommend to you: GO FIND A COMPANY WITH GOOD SUPPORT.  YOU MAY NOT NEED IT OFTEN BUT WHEN YOU DO IT WILL BE VERY IMPORTANT TO YOU TO HAVE IT.



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